Terms and Conditions

1. Introduction and Acceptance

Welcome to MushroomWale. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Agrimotion Engineering Private Limited ("Company," "we," "us," or "our"), operating under the brand name MushroomWale.

By accessing our website (mushroomwale.com), submitting an inquiry, placing an order, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Services Offered

MushroomWale provides comprehensive mushroom farming solutions, including but not limited to:

2.1 Products

• Mushroom Grow Rooms: Complete climate-controlled growing chambers
• Compost Units: Composting yard setup and bunker systems
• Cooling Systems: Air handling units, cooling coils, humidifiers
• Automation Systems: Climate control and monitoring equipment
• Ancillary Equipment: Racks, trays, spawning equipment

2.2 Services

• Project Consultation: Feasibility assessment and project planning
• Design & Engineering: Custom project design and specifications
• Installation: On-site installation and commissioning
• Training: Farmer training programs and knowledge transfer
• Technical Support: Ongoing consultation and troubleshooting
• Annual Maintenance: AMC for equipment and systems

3. Quotations and Pricing

3.1 Quotation Validity

• STRICT: All quotations are valid for 5 DAYS ONLY from the date of issue due to current market volatility
• Quotations are subject to final technical survey and site assessment
• Prices may be revised after site visit based on actual requirements

3.2 Pricing Terms

• All prices are quoted in Indian Rupees (INR)
• GST will be charged extra as per applicable rates
• Transportation and logistics charges as per actual or as specified
• Prices are subject to change without prior notice until order confirmation
• Any additional work beyond the agreed scope will be charged separately

4. Order and Payment Terms

4.1 Order Confirmation

An order is confirmed only upon:

• Receipt of signed quotation acceptance or purchase order
• Receipt of advance payment as specified
• Completion of all technical discussions and approvals

4.2 Payment Schedule

*Exact payment terms will be specified in individual quotations

4.3 Payment Methods

• Bank Transfer (NEFT/RTGS/IMPS) to company account
• UPI Payments
• Cheque (subject to clearance before dispatch)
• Demand Draft
• Online Payment via Razorpay (Credit/Debit Card, Net Banking, UPI)

4.4 Late Payment

Delayed payments may attract interest at 18% per annum. We reserve the right to withhold delivery or services for outstanding payments.

5. Online Payment Terms (Razorpay)

For payments made through our online payment gateway (Razorpay):

• We use Razorpay Payment Solutions Pvt. Ltd., an RBI-authorized payment aggregator
• All online transactions are PCI-DSS compliant and processed through secure encrypted channels
• All payments are processed in Indian Rupees (INR) only
• Payment confirmation is sent via email and SMS within minutes of successful transaction
• In case of payment failure, amounts deducted (if any) will be auto-refunded within 5-7 business days

Payment Gateway Disclaimer

• Razorpay is a third-party payment processor; we are not responsible for any technical issues on their platform
• We are not liable for any payment failures due to bank server issues or network problems
• For payment disputes, please contact our support team with transaction ID for quick resolution

6. Delivery and Installation

6.1 Delivery Terms

• Delivery timelines are estimates and may vary with production schedules and logistics
• Delays beyond our control may arise from unforeseen events
• The customer will be notified of dispatch, with tracking details
• Risk passes to the customer on delivery at site

6.2 Site Readiness (Customer Responsibility)

Before our installation team arrives, you must ensure:

• Civil work completed as per the approved drawings
• Adequate electrical supply available
• Water supply available, where required
• Clear access for unloading and moving material
• Safe accommodation for the installation team, at remote locations
• All necessary permits and approvals obtained

6.3 Installation Scope

• Installation of equipment to the agreed specification
• Testing and commissioning
• Basic operating training
• Handover of user manuals and documentation

7. Warranty

7.1 Warranty Coverage

*Specific warranty terms are stated in your individual quotation

7.2 Warranty Exclusions

The warranty does not cover:

• Damage from misuse, negligence or improper operation
• Unauthorised modification or repair
• Normal wear and tear
• Consumables (filters, belts, lubricants)
• Damage from power fluctuation or improper electrical supply
• Damage from natural disaster, fire, flood or acts of God
• Pest or rodent damage

7.3 Warranty Claims

To make a warranty claim:

• Report the issue within 48 hours of occurrence
• Provide photographs or video of the defect
• Allow our team to inspect the equipment
• Maintain proper documentation of maintenance

8. Cancellation and Refund Policy

8.1 Cancellation by Customer

8.2 Cancellation by Company

We reserve the right to cancel orders in case of:

• Force majeure events
• Non-payment by customer within stipulated time
• Site found unsuitable for installation after survey
• Customer providing incorrect or false information

In such cases, refund will be processed as per mutual agreement.

8.3 Refund Processing

Approved refunds will be processed within 5-7 business days to the original payment source. For bank transfers, please allow additional 3-5 business days for bank processing.

8.4 Refund Modes

• Online Payments: Refunded to original payment method (card/bank account/UPI)
• Bank Transfers: Refunded via NEFT to the original bank account
• Cheque Payments: Refunded via account payee cheque to customer name

9. Intellectual Property

• All designs, drawings, SOPs, training materials, and technical documents are the intellectual property of Agrimotion Engineering Private Limited
• Customers are granted limited license to use provided materials for their own project only
• Reproduction, distribution, or commercial use of our materials without written permission is prohibited
• The MushroomWale brand, logo, and trademarks are our exclusive property

10. Limitation of Liability

• Our total liability is limited to the value of the specific product/service in question
• We are not liable for indirect, incidental, special, or consequential damages
• We are not liable for loss of profits, production, or business opportunities
• Customer is responsible for their own compliance with local regulations

11. Force Majeure

We shall not be liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, pandemics, epidemics
• War, civil unrest, terrorism
• Government actions, lockdowns, restrictions
• Supply chain disruptions
• Transportation strikes or disruptions

12. Dispute Resolution

12.1 Amicable Resolution

Any dispute shall first be attempted to be resolved through good faith negotiations between the parties.

12.2 Arbitration

If disputes cannot be resolved amicably within 30 days, they shall be referred to arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in English, and the seat of arbitration shall be in India.

12.3 Jurisdiction

Subject to the arbitration clause, the courts of India shall have exclusive jurisdiction over any disputes arising from these Terms.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India.

14. Amendments

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website. Continued use of our services after changes constitutes acceptance of modified Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, along with our Privacy Policy and any specific quotation/agreement, constitute the entire agreement between you and Agrimotion Engineering Private Limited regarding our services.

17. Contact Information

For questions or concerns regarding these Terms, please contact us: